Imagination Overdrive, a division of iBalloon LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage our services.
Information We Collect
We collect information that you voluntarily provide to us through our contact forms and communications. This may include:
- Your name
- Email address
- Phone number
- Event details (date, venue, type of event, guest count)
- Any additional information you choose to share in your message
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, and pages visited, through the use of cookies and analytics tools.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and communicate with you about our services
- To provide quotes and proposals for event decor and entertainment services
- To schedule and coordinate event services you have booked
- To improve our website, services, and overall customer experience
- To send occasional updates about our services, if you have opted in
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service partners (such as subcontracted entertainers or venue coordinators) as needed to fulfill your event booking
- With third-party service providers who assist in operating our website and conducting business, provided they agree to keep your information confidential
- When required by law or to protect our rights and safety
Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Specifically, we use:
- Google Analytics 4 (GA4) to understand how visitors interact with our website, including pages visited, time spent on site, and traffic sources
- Standard web cookies to remember your preferences and improve site functionality
You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
Third-Party Services
Our website integrates the following third-party services, each with their own privacy policies:
- Formspree / Basin — for processing contact form submissions securely
- Google Analytics 4 — for website traffic analysis and reporting
- ElevenLabs Voice Agent — for our AI-powered event consultation feature, which may process voice data during interactions
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website is secured with SSL encryption, and form submissions are handled through secure, trusted third-party services. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data from our records
- Opt out of any marketing or promotional communications
- Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: